Hospital Policies

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Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why the occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, ‘drop-off’ appointments are also available. A ‘drop off’ means you will schedule a day that works best for you and leave your pet with us for a couple of hours or the day. Once the doctor is done, we will call you to go over the diagnosis and to give you discharge instructions. For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We ask for full payment at the time that services are rendered. For your convenience, we accept Visa, Mastercard, Discover, American Express, cash and personal checks.

Patient Arrival Policy

For your protection, and that of others, we ask that all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or in a harness with a leash. If you do not have a carrier, we can provide one for you to borrow.